LEGAL REFERENCE

Your Privacy Matters to Us

We built faktabet around your trust. This privacy policy shows exactly how we collect, use and protect your personal data when you open an account, deposit via DANA...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
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faktabet Your Privacy Matters to Us

What We Collect and Why

When you join faktabet, we collect your name, email, phone number and account details to verify your identity and process withdrawals. Payment information — your DANA, OVO, GoPay or QRIS reference — is encrypted and stored only to complete transactions. We also track your gameplay activity, device type and IP address to prevent fraud, improve our platform and comply with local regulations

in supported Indonesian regions. We never sell your data to third parties.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About Your Privacy

Email Support Contact our privacy team at [email protected] with any concerns about how we handle your personal information or payment data.
Account Settings Manage your privacy preferences, communication choices and data visibility directly from your account dashboard at any time.
Data Requests Request a copy of your personal data or ask us to delete your account by submitting a formal request through our support portal.
EDITORIAL CLARITY

How We Protect Your Trust

Encryption Standard

All data transmitted between your device and our servers uses industry-standard SSL encryption, protecting your account credentials and payment details.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account.

Compliance Framework

Our privacy practices align with international data protection standards and local Indonesian regulations for gaming platforms.

Limited Access

Only authorized staff members can access your personal information, and only when necessary to process transactions or resolve account issues.

Breach Response

If a security incident occurs, we notify affected users within 48 hours and provide guidance on protecting your account.

Third-Party Vetting

Payment processors and service partners we work with must meet our security standards before handling any of your data.

Consistency Across Our Platform

Mobile & Desktop
Your privacy protections are identical whether you access faktabet on your phone or desktop — same encryption, same data handling.
Live Tables & Slots
Whether you're playing live baccarat or exploring slot lobbies, we apply the same privacy standards to all gameplay data.
Sportsbook Markets
Your betting history and sports preferences receive the same level of confidentiality as your casino activity.
Payment Methods
DANA, OVO, GoPay and QRIS transactions are all protected by the same encryption and fraud-detection systems.
Account Lifecycle
From signup through active play to account closure, your data is handled consistently under this single privacy policy.
Support Interactions
When you contact our team about account or privacy issues, your communications are logged securely and treated as confidential.
Policy Updates
If we change this policy, we notify you via email at least 30 days in advance and ask for your consent before changes take effect.

What Defines Our Privacy Approach

Transparency First

We explain exactly what data we collect, why we collect it and how long we keep it — no hidden clauses or surprise practices.

Your Consent

We ask for your permission before using your data for marketing, analytics or any purpose beyond running your account.

Data Minimalism

We collect only the information needed to verify your identity, process payments and comply with local gaming regulations.

Retention Limits

Personal data is deleted within 90 days of account closure unless local law requires us to retain records for longer periods.

No Selling

Your account details, payment history and gameplay preferences are never sold, rented or shared with advertisers or data brokers.

Indonesia-Focused

Our privacy framework is built around Indonesian player needs, QRIS compliance and regional payment processor standards.

Privacy Policy Questions Answered

We retain your data for 90 days after closure to process final withdrawals and resolve disputes. After that, we delete it unless local law requires longer retention for tax or regulatory purposes.

Yes. Submit a data-access request through your account settings or email [email protected]. We'll provide a complete export of your personal information within 14 business days.

We store encrypted references to your payment method so you don't re-enter details on every deposit. Your actual account credentials are held by the payment processor, not by us.

We share only the minimum data needed for game providers to run your session — your user ID and account status. We never share your payment details or personal contact information.

We notify all affected users within 48 hours, explain what data was exposed and provide steps to secure your account. We also report the incident to relevant Indonesian authorities.

Yes. Unsubscribe from any email or adjust your notification preferences in account settings. You'll still receive essential account and payment alerts.

We analyze gameplay patterns to improve game recommendations, detect fraud and comply with responsible-gaming monitoring. Your history is never shared with third parties or used for external marketing.